We are currently seeking an experienced and customer-oriented Client Relations Manager to join our team. The ideal candidate will be the bridge between our customers and technicians, ensuring smooth communication and high-quality service delivery. This role is perfect for someone passionate about the automotive industry, who excels in customer service and thrives in a fast-paced environment.
Responsibilities:
- Greeting Customers: Provide a warm welcome to customers, quickly understanding their needs and directing them to an available technician.
- Consultation: Collaborate with technicians to discuss needed repairs and alternative solutions, aiming to offer cost-effective options to customers.
- Customer Communication: Answer customer inquiries about service outcomes, costs, and alternatives, ensuring clarity and satisfaction. Consult with technicians as necessary to provide accurate and comprehensive information.
- Cost Savings and Warranty: Inform customers about potential cost-saving opportunities and warranty protections that could benefit them.
- Service Decisions: Assist customers in deciding whether to proceed with repairs at our dealership or to consider trading in their vehicle, offering expert advice to guide their decision.
- Scheduling and Workflow Management: Oversee and manage the service center’s scheduling, ensuring efficient workflow and timely service delivery.
- Service Updates: Keep customers informed about any changes in service or when their vehicles are ready for pickup, ensuring a seamless and positive experience.
Requirements:
- At least 1 year of experience in a customer service representative role, preferably in the automotive industry.
- Strong communication and interpersonal skills, with the ability to clearly convey technical information to non-technical customers.
- Detail-oriented with a commitment to excellence and high-quality service delivery.
- Basic knowledge of automotive services and repairs.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Familiarity with office equipment and proficient in Microsoft Office applications.
- Passion for automobiles, particularly Porsche models, is a plus.
Compensation:
- Legal min wage plus performance bonuses, $40,000 to $130,000 annually. The final package will be determined based on experience and qualifications.
Location:
- Pasadena, CA
- Encino, CA
- Thousand Oaks, CA
How to Apply:
Interested candidates are invited to submit their resume and a brief cover letter outlining their interest in the role and any relevant experience. Apply by filling out the form at the bottom of this page.